Refund policy

We are committed to ensuring the satisfaction of our customers. Please read our Return and Refund Policy carefully, as it will guide you through the process should you wish to return a product you have purchased from us.

Return Policy

1. Eligibility for Returns
  • Returns are accepted within 30 days of the delivery date.
  • Items must be in their original condition, unused, and in the original packaging.
  • Custom-made or personalized items are not eligible for return unless defective.
2. How to Initiate a Return
  • Contact our customer service team via email with your order number and reason for return.
  • You will receive a return authorization and instructions on how to send back the product.
3. Return Shipping
  • Customers are responsible for return shipping costs unless the item is defective or an incorrect item was received.
  • We recommend using a trackable shipping service.
4. Processing Returns
  • Returns are processed within 5-7 business days upon receipt of the item.
  • Refunds are issued to the original payment method.

Refund Policy

1. Refund Eligibility
  • Eligible for a refund if returned within 30 days and in original condition.
  • Partial refunds may be issued for items not in their original condition or damaged due to customer error.
2. Defective or Incorrect Items
  • If you receive a defective or incorrect item, please contact us immediately for a replacement or full refund.
3. Refund Processing
  • Refunds are processed within 5-7 business days after the return is received.
  • You will receive an email notification once your refund has been issued.
4. Late or Missing Refunds
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item for the same product, contact our customer service team.

Additional Information

  • Sale items are final and cannot be returned or exchanged.
  • We reserve the right to refuse a return or exchange if the item does not meet our policy requirements.
Contact Information: For any queries regarding returns and refunds, please contact our customer service atdave@lazyleash.dog.
Thank you for shopping with Lazy Leash!